MyLock MyLock

Privacy Statement

MyLock B.V.

1. Introduction

MyLock B.V. respects the privacy of all users of its services and website. We ensure that the personal information you provide to us is treated confidentially. In this privacy statement we explain which personal data we collect, why we do this and how we use this data.

2. Data we collect

We collect the following personal data:

  • Contact details: name, email address, phone number, company name and address
  • Account details: username, password and profile information
  • Usage data: information about how you use our services and devices, including access logs
  • Technical data: IP address, browser type, device information
  • Communication data: messages you send us via the contact form or email

3. Purposes of data processing

We use your personal data for the following purposes:

  • Providing and maintaining our services and devices
  • Creating and managing your account
  • Processing your orders and payments
  • Communicating with you about our services
  • Improving our services and website
  • Complying with legal obligations

4. Legal basis

We process your personal data on the basis of the following legal grounds:

  • Performance of a contract: for providing the services you have requested
  • Legitimate interest: for improving our services and securing our systems
  • Consent: when you have given us explicit consent
  • Legal obligation: when we are legally obliged to process or retain data

5. Retention periods

We do not retain your personal data for longer than necessary for the purposes for which it was collected. The specific retention periods depend on the type of data and the purpose of the processing. After the retention period has expired, your data will be securely deleted or anonymised.

6. Sharing of data

We do not share your personal data with third parties unless this is necessary for the performance of our services or when we are legally obliged to do so. When we engage service providers (processors), we enter into processor agreements to ensure the security of your data.

Google reCAPTCHA

Our contact page uses Google reCAPTCHA v3 to prevent the contact form from being abused by automated systems. This transmits your IP address and information about how you use the page to Google Ireland Limited, which analyses it on our behalf to determine whether you are human. We rely on our legitimate interest in securing our website for this processing (Article 6(1)(f) GDPR). It may involve a transfer to the United States, for which Google relies on the EU-US Data Privacy Framework. reCAPTCHA is loaded only on our contact page, not elsewhere on the site. For more information, see Google's privacy policy.

7. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. This includes, among other things, encryption, access controls and regular security audits.

8. Your rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of access: you can request which personal data we process about you
  • Right to rectification: you can have incorrect or incomplete data corrected
  • Right to erasure: you can request the deletion of your personal data
  • Right to restriction: you can have the processing of your data restricted
  • Right to data portability: you can receive your data in a structured format
  • Right to object: you can object to the processing of your data

To exercise any of these rights, please contact us using the contact details below.

9. Cookies

Our website uses functional cookies that are necessary for the operation of the website. We do not use tracking cookies or third-party cookies for advertising purposes.

10. Changes

MyLock reserves the right to amend this privacy statement. Changes will be published on this page. We recommend that you consult this privacy statement regularly.

11. Contact

For questions about this privacy statement or about the processing of your personal data, you can contact:

MyLock B.V.
Twentepoort Oost 42 5
7609 RG Almelo
Email: info@mylock.nl

You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe that your personal data is not being processed correctly.